1 reviews | Active since Sept 2012
VODACOM ********** UPGRADE, NOW I CANT CANCEL THE CONTRACT
HelloPeter,
We need a Zero Star rating on this page!!!! I need assistance with a cancellation of a Vodacom contract. 2years ago I took out a Vodacom 60GB + 30Gb promotion data contract for R299 which expired end of May2021. Since I was still browsing for better deals and possibility of switching to Fibre, i didnt bother upgrading and figured i'd let it run month to month. Some "smart salesman/ shop" saw an opportunity to upgrade me without my consent onto a 2Gig Voice contract for R999 and I only findout when I went to the app to check my data balance. For the duration of the contract period, this sim has always been on the Router so there's no way someone called me and not even on my 2nd number.
3 June 2021 I called Vodacom 082135 immediately to which they logged a complaint and 4days later the ticket was closed but problem not resolved. I called again on 10th i think, and was told a new ticket will be opened....it will be resolved...Then i was told they will migrate me back to my old package as of 1 July but can not reimburse me this month's data coz I have received the 20GB once off promo.
Fast forward, Vodacom can not help me i coz only the store that opened the contract can cancel the upgrade but yet nobody knows which store and I must continue pay and live without data. I spend 41mins today bouncing from one person to the next and no help. They cant cancel the contract or ********** upgrade on ***.
Problem: i no longer wish to do business with Vodacom and want my contract cancelled. Is this sorted?
Ofcos i contacted Vodacom to resolve the issue and my last call was 14 June to which i was told they cant cancel the contract. i was advised I'd be called back to which nobody did. Next thing you will be telling me about the 30days notice period, yet I've been struggling since to sort this mess. My invoice still shows the ********** billing, when will that even be resolved?
Problem: i no longer wish to do business with Vodacom and want my contract cancelled. Is this sorted?
Ofcos i contacted Vodacom to resolve the issue and my last call was 14 June to which i was told they cant cancel the contract. i was advised I'd be called back to which nobody did. Next thing you will be telling me about the 30days notice period, yet I've been struggling since to sort this mess. My invoice still shows the ********** billing, when will that even be resolved?
So you **********ly upgraded my R299pm data contract to a R999 voice contract without my permission....you won't cancel my contract... now you are charging me R999 for the contract and phone i never received or wanted.
This is bull****.
So you **********ly upgraded my R299pm data contract to a R999 voice contract without my permission....you won't cancel my contract... now you are charging me R999 for the contract and phone i never received or wanted.
This is bull****.