RT
Ryan T

1 reviews | Active since May 2015

04 May 2022, 19:17

VODACOM ********** Subscriptions = **** #NO RESPONSIBILTY

I have according to Vodacom been subscribed to 3 DIFFERENT "services" today. I DID not subscribe..which means Vodacom's supposed verification methods to prevent this sort of thing..patently DO NOT WORK. How convenient? Considering all 3 services: Daily AYCE, Playinc Daily and Stylix are all listed on Vodacom's official website???!!! All instances required USER input to cancel!! If I by chance don't see the message... Money would essentially be taken from me WITHOUT my consent...aka THEFT. So who is responsible then. And where is vodacom's official input on the matter? On their website? Why is Vodacom NOT doing more to make people more aware of these ****S...perhaps by starting to explain how they happen in the first place? Instead I have to struggle to navigate Vodacoms fragmented website for some method of reporting this "****/*****"..a truly horrible website....what an utter diabolical mess.. only to end up having a chat with Toby the "oracle", solver of all problems. God help us all if AI dev continues in the direction of Toby. Even the "Speak Up Hotline" wasn't working. Just in case anyone was wondering where those ludicrously high costs per Mb go...it's not the IT department and sure as **** isn't HR either. A thoughtful response to my questions would be appreciated although I won't be holding my breath.

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Replies (1)
Vodacom
Vodacom's reply05 May 2022, 08:35
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team