SB
Shai B
1 reviews | Active since Jul 2020
30 Jul 2020, 16:07
Vodacom ********** Deductions
I emigrated to Europe in May. At the beginning of June I contacted Vodacom to cancel my contract. I was told there was an early penalty fee that needed to be paid. I paid the amount and received confirmation on 9 June that my contract was cancelled. At the end of June I was debited R57.50. At the end of July my account was once again debited R951.50. I’ve been trying to contact Vodacom and I’m cut off because my number is “pre-paid” but I continue being charged for a contract. No reply to emails either to the department that confirmed cancellation
Helpful (0)
Replies (2)0
Replies (2)Vodacom's replyOfficial
31 Jul 2020, 07:45Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply31 Jul 2020, 07:45
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
SB
Shai B's updateReviewer Update
26 Aug 2020, 08:15Third month in a row and vodacom continues to debit my account despite agreeing to wrongfully debiting in the first place!
SB
Shai B's update26 Aug 2020, 08:15
Reviewer Update
Third month in a row and vodacom continues to debit my account despite agreeing to wrongfully debiting in the first place!
