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Theodore T

1 reviews | Active since Nov 2014

19 Jun 2020, 12:17

Vodacom ********** data *****ing from contract customers

Im paying 199 per month for 20 gig of data, however I believe there is a huge ********** activity going on behind the scenes thats making data misteriously dissappear. My vodacom app details the total data used for my Sim for the period 20May2020 - 18June2020 is 9gig, which makes no sense because every 1st of the month I receive 20 gig of data and the funny thing is that between the 15 to 16 June 2020, I received an sms telling me my data is on 700mb, normally in the middle of the month my data is abt 10 gig, and I did not receive any sms when my data was on 10 gig. And now the funny thing is that my night surfer was left with 20 gig for the current month and 8 gig for the previous month, however it has misteriously disappeared and now for night surfer I only have 19 gig. I called and complained and was given two 5 gigs which is 10 gig and no explanation whatsoever, I believe they were trying to make me quite by giving me two 5 gig after complaining. Vodacom is **********ly depriving me of the service i pay every month.

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Replies (4)
Vodacom
Vodacom's reply19 Jun 2020, 13:46
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
TT
Theodore T's update19 Jun 2020, 16:30
Reviewer Update
Sir my vodacom app states that I have used 9gig of data for the period 20may2020-18june2020 and every month I receive data of 20 gig. Please explain why my app shows that data used for period 20may2020-18june2020 is 9gig, of which on the first of every month I receive 20 gig.
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Theodore T's update19 Jun 2020, 16:33
Reviewer Update
Why when I complained was given two 5 gig, totalling 10 gig. Why would they offer me now if they know I'm wrong. Is there anyone where I can escalate the matter to because Vodacom is taking me for a fool
TT
Theodore T's update19 Jun 2020, 16:48
Reviewer Update
Can you provide me with your email so that I can forward the screen shot of my vodacom app. Cause I'm telling you that my data has depleted however my vodacom app confirms that the total data used from the period 20May2020-18june2020 is 9 gig. And I'm receiving 20 gig on the first of every month. Please do maths with your calculator and tell me if there is any reasonable explanation except that there's a ********** activity going on.