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juan S

1 reviews | Active since Jul 2013

14 Jul 2022, 12:38

Vodacom ********** contract breaching

Once again. Vodacom still did not resolve our problem with the internet. Its been months and nothing yet. When they call they have alot of excuses and not able to resolve the problem. They dont even try. Vodacom breached the contract and still do, and this is *****. Vodacom takes our money but doesn't fix the problem. I asked for a cancelation without penalty because they are breaching the contract and they said we have to pay R12000 penalty even after they know they are breaching contract. Im going to take this up with our lawyer and the consumer protection act.

We are Loyal customers for alot of years but now we will never support Vodacom again.

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Replies (1)
Vodacom
Vodacom's reply14 Jul 2022, 14:19
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team