Vodacom ********** contract

Item: Vodacom
Rating: 1
Author: tebogo M

On 19.08.2021, I receive a call from a Vodacom agent to rate their service. I am taken by surprise when she mentions that I app**** for a cellphone contract, which I DID NOT DO! I thought that was the end of it, the next thing I know, a debit order goes off my account,from Vodacom!!! Please sort this out , because I never app**** for a contract with you and this looks like *****.

Helpful (0)

Replies (3)

Vodacom's replyOfficial

31 Aug 2021, 10:51

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply31 Aug 2021, 10:51

Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

tebogo M's updateReviewer Update

07 Sept 2021, 09:22

Still waiting for that elusive call from Vodacom.............

tebogo M's update07 Sept 2021, 09:22

Reviewer Update

Still waiting for that elusive call from Vodacom.............

tebogo M's updateReviewer Update

01 Oct 2021, 08:47

Despite my complaint and Vodacom acknowledged a ********** case, I have yet to receive any feedback on this case. Furthermore, I now have to deal with another unauthorized debit order from Vodacom!!!
Disgusting!!!!!

tebogo M's update01 Oct 2021, 08:47

Reviewer Update