AS
Andre S

1 reviews | Active since Nov 2014

25 Oct 2021, 09:42

Vodacom ********** company

Vodacom consultant upgraded my contract without my consent and added services which i never agreed to. Apparently my contract expired at Vodacom and due to this my contract needed to be changed. After confirming multiple times with the consultant that my billing amount wont change i received a shock that my contract is now on a higher amount contract as well as VAPS services has been added to my account. How many other csutomers are also *****lently douped by these *********.

0
Replies (1)
Vodacom
Vodacom's reply25 Oct 2021, 09:53
Official
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team