Vodacom - ********** claim not being attended to

Someone **********ly took out a cell phone contract on my name on the 22nd of October 2014. The ***** department of Vodacom has not been able to settle this claim. I follow up with them every week and each time they have a different story or requirement. The total amount deducted from my bank account is just under R 11 000.00 <br> <br> I'm just tired of Vodacom's poor service delivery.