Vodacom ********** charges

Vodacom signs people up for services they never asked for and then take their time to "investigate" and refund. They have charged me for "Vodafone Live" services which I've never heard of in my life. I've now spoken to two customer service consultants who just keep saying my query is "in progress" despite the deadline for resolution having passed. I am owed a refund for last month's charge, and Vodacom will be debiting my account again in a week's time with yet another of these charges that they are yet to reverse on my account. Then suddenly on my new May bill, which I viewed online whilst talking to Vodacom, there is a vague "entertainment service" charge of R150.08 including vat which the consultant I spoke to today can't even see on her side! What nonsense is this!? So now I get told yet again the query is "in progress". I will reverse my entire debit order end of this month if this is not sorted and close my account with Vodacom and I don't care how many months there are left on the contract, I will not deal with this kind of blatant *****. My reference number is 1- ********** ********** . If I don't have a) a refund of March charges and b) a credit against my account for the April and May charges, by close of business tomorrow, there will be hell to pay!