Vodacom ********** cellphone contract

Vodacom has opened a ********** cellphone contract in Durban West KZN store using my identity,I reported the matter as my account was debited with huge amounts,I submitted affidavit and ID copy to their ***** dispute department via vodacom store in lichtenburg.i was given an EC number and called customer care with that number,I was told that the ***** department will get back to me within 14 days ...until now I haven't been contacted ...how does a company open an account with ********** documents?I reside in NW and the transaction took place in KZN,will I ever be cleared off this mess vodacom?fix it before you decide to list me for something that I know nothing about