Vodacom ********** case pending and causing credit harm

Last year my phone contract was up for renewal and I had notified vodacom that I would not be renewing.

In August, a month before termination of contract I get a notification from vodacom that there was activity on my account,I call the customer line and they tell me that I opened a new line for 10G and other things.I was shocked !They notified me that this was done at Krugersdorp game,I lay that time had never been to Krugersdorp. The next morning my husband and I went to Krugersdorp Game to understand what was going on,the store told us that no one had come in to do new contracts yesterday and that thy did not sell any phones or data packages against their books on that day.

We were advised to go to the police station to do an affidavit and bring it back to the store to process with vodacom. Sepretely we also send through the documents to *****line email at vodacom .

With all this I have through out September and October 2017 been calling to find out if the issue was resolved as this was starting to affect my credit record. Responses were always we are working on it.

Fast forward to this year and I find the account that was opened adamant my name being handed over to the debt collector, when I call vodacom I’m taking from pillar to post and no one can assist me.

I’m being harassed by this company and as a consumer this has left a bad taste in my mouth. The ********** activity was internal and yet I suffer.