SM
Siphenathi M
1 reviews | Active since Oct 2020
10 Dec 2020, 12:16
Vodacom ********** activity
I canceled a data simcard last month as the contract was coming to an end and I did not want to upgrade. Month end November vodacom made a deduction even though as of the 3 of December the simcard was changed to prepared. In addition, I received a statement this morning showing the data simcard contract amount was doubled and will be deducted this month. With salary cuts and the job losses we faced as vodacom customers this is revolting and disgusting
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Replies (1)Vodacom's replyOfficial
10 Dec 2020, 14:24Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply10 Dec 2020, 14:24
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
