Vodacom ********** activities and theft

<p>Hi</p> <p> </p> <p>In November 2016 I tried upgrading my contract with Vodacom, who I have been a loyal customer to for 17 years and no one bothered to ssist me in getting my contract upgraded. I then decided to port to CellC who was just to happy to get a new customer. My number was ported in December 2016 and I cancelled my Vodacom contract on the +- 23rd of December. The call center agent then confirmed that it is canceled and a pre-paid number will be created for the existing sim.</p> <p>At the end of January 2017 I received a bill for a contract that I dont have, February 2017 I received another statement for a debit order on the same contract that i dont have. When I enquired about it, it turns out that someone *******ly opened up a new contract on my name, on a new number, and started billing me for it.</p> <p>I stopped this whole thing on the 24 of February and they said I will be refunded. On the 1st of March I spoke to Anele from Collections and she said that the refund was now added as credit on my prepaid number. WHY???? It was ***** and now you just add it as credit on a prepaid number!!!!!</p> <p>I request for the funds to be paid into my bank account on the 1st of March when I spoke to Anele from Collections. She assured me that it will be processed with ref# 1- ********** ********** . On the 15th of March 2017 I phoned Vodacom to find out where my money is and they said that we are on day 13 and will be paid today or tomorrow (16th).</p> <p>When I phoned them now, they claim that there was never a request put through to pay the money into my bank account. HOW THE F$%K IS THAT POSSIBLE. The collections manager Zoile Ndunge refused to give me his managers contact details, who is Robin Liesegang.</p> <p> </p> <p>I WANT answers to the following questions to Vodacom:</p> <p>1. Why did you refuse to assist me in getting my upgrade done? Do you have enough customers and dont need any more?</p> <p>2. Why is that when I cancel my contract, because I ported to CellC, that your agant is uneducated and cant do it properly?</p> <p>3. How is it that a new contract under my name is taken out on a different number? Police case will be opened if you dont answer me here and social media will have a blast on this.</p> <p>4. Why would you credit a pre-paid number with my refund after it was a ********** activity? It should have gone straight to my bank account. Why was there no apology for what you did?? Is your customer not good enough for you people??? Are you seeing us as just idiots who makes you rich and pay your salaries???</p> <p>5. Why is it that on the 1st of March, Anele from Collections processed my refund to be paid into my bank account, that on the 15th they said it will be paid wihtin 24hours, and on the 17th there is no record of the request? WHAT IS GOING ON THERE?????? How is this possible??? </p> <p>6. Why are you putting your customers through all of this if it was ***** that now turns into theft???</p> <p> </p> <p>I want to get feedback today still!!!!! Social Media to follow!!!</p> <p> </p>