MT
Michael T

1 reviews | Active since May 2018

14 May 2018, 10:15

Vodacom ********** Accounts Opened

Last year I had a number of accounts opened **********ly on one of my Vodacom accounts. When I saw the massive debit order I called Vodacom to block the numbers, the next month another massive debit order only to find out at the Nicolway branch that they were data contacts and they were not blocked. I also changed the contact details on the account. I was then advised to do an affidavit and sent it to Vodacom which I have done twice. I have tried numerous on numerous occasions to try and have this resolved with no luck. Now they refer me to their forensic department which just does not answer. Its being going on for almost a year and now they say they have no record of me informing them of the ********** accounts being opened. I have been a customer since 1999.

Vodacom can you please call me to have this resolved.

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Replies (2)
Vodacom
Vodacom's reply14 May 2018, 10:25
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply18 May 2018, 10:48
Official

Dear Michael Tagg,

Your matter has been resolved.

Regards,

Cassandra