1 reviews | Active since Feb 2017
Vodacom ********** Account not Resolved after approximately 5 Months
<p>I am very disgusted in the quality of service I received from Vodacom from Last Year a ********** Account has been opened in my Name , I have Reported this to Vodacom and have been Submitting the Required Documentation to them on Numerous occasion , I have Now Received a Letter from Vodacom stating that they will be handing me over to the Lawyers , upon Following up this letter I was Informed that they have not received any of my documentation , I have again mailed all the documents to Vodacom , but once again I do not have any faith that they will get back to me or resolve this matter</p> <p>Ref number received so far</p> <p>EC-04F5-2IV5JT - 21 November 2016</p> <p>EC-0BFF-2QWWRV – 03 February 2017</p> <p>EC-0BGV-28I6ZP – 19 February 2017</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
it Has now been 2 and half weeks since I Last send the Required Documents again, an Once Again only 1 Reply to say Someone will Contact me Shortly
Well 2 day I got a Phone Call saying they will be handing me over LOL. the Gentleman asked me to mail the documents to diffrent Email as Documents@vodacom goes to the Wrong department.
the new Email cheak this out "tradepartner.adminvodacom.co.za" and this is a SMS that I receved
after phoning the Call centre again (by the Way last month I spend over 300 Min on call with these people) i was transfered and transfered and and and and ....got the a guy call raymond.
i mailed ********** so now again we wait .
it Has now been 2 and half weeks since I Last send the Required Documents again, an Once Again only 1 Reply to say Someone will Contact me Shortly
Well 2 day I got a Phone Call saying they will be handing me over LOL. the Gentleman asked me to mail the documents to diffrent Email as Documents@vodacom goes to the Wrong department.
the new Email cheak this out "tradepartner.adminvodacom.co.za" and this is a SMS that I receved
after phoning the Call centre again (by the Way last month I spend over 300 Min on call with these people) i was transfered and transfered and and and and ....got the a guy call raymond.
i mailed ********** so now again we wait .