Vodacom ********** account mishandled

Working with vodacom has been such a nightmare. Their negligence led to a ********** upgrade being made in store. The person literally went to a store and walked out with a phone! They had all my information and not once did they cross check to see if signatures and ID photos match. To top it all off, I had to go through transunion for them to resolve my ***** application. Even that was done on paper but they still add the ********** account to my invoice, thus giving me inaccurate outstanding balances. It's been four months and going to the branch has not been useful. Pathetic service. I can't wait to have it resolved so I can finally try out a service provider that puts the needs of people first.