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Mike M

1 reviews | Active since Apr 2012

16 May 2018, 10:25

Vodacom ********** Account Approval

On the 14th of May 2018, a debit order went off my account with the following reference number: VODACOM ********** 456 I723 for an amount of 387.54 for the first time, which I reversed and stopped. Being suspicious that I was a victim of *****, I quickly pulled out my credit report, which confirmed my suspicions as on the 05th of May 2018 Vodacom made an enquiry into credit profile. I have never opened an account with Vodacom and neither have I lost my ID book. I hereby request Vodacom that the account be closed, my Cresdit Report be rectified and my bank charges be refunded.

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Replies (1)
Vodacom
Vodacom's reply16 May 2018, 10:37
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team