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Malebo P

1 reviews | Active since Apr 2009

17 Jan 2019, 13:19

VODACOM ********** ACCOUNT AFFECTING CREDIT APPLICATION- NAME NOT CLEARED!!!!

Incident closed without getting addressed

No call from Vodacom customer service agent, no follow up.

This requires legal intervention im sick and tired.

Dear Vodacom Customer. Your service ticket with reference number EC-1RTK-26SYMB has been closed. Thank you Vodacom.

0
Replies (5)
Vodacom
Vodacom's reply17 Jan 2019, 13:23
Official
 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team 
MP
Malebo P's update17 Jan 2019, 13:37
Reviewer Update
This is wrong. No body from Vodacom called to make enquiries, Now the case was closed without a letter, nothing. Please Vodacom do not test my patience.
MP
Malebo P's update17 Jan 2019, 16:01
Reviewer Update
Good Day, Thank you for the feedback. According to my husband the agent contacted him and said that his name will be cleared at credit bureau within 5 days. I will keep in touch should it not happen. Kindly get your legal team to send us a formal letter stating that this account was ********** together with the confirmation letter at credit bureau that his name will be cleared in by next week Friday. May an email be sent to ********** Thank you very for your assistance and hoping this matter will be closed by next week Friday.
MP
Malebo P's update11 Feb 2019, 19:47
Reviewer Update
Hi Vodacom, I am not getting any help with this on going issue I will be seeking legal help.
MP
Malebo P's update11 Feb 2019, 20:53
Reviewer Update
I am still waiting Vodacom.. and I'm losing my patience