MV
Maud V

1 reviews | Active since Jan 2022

19 Jan 2022, 11:13

Vodacom **********

********** company and should be shut down. I phoned on 20th December to cancel my contract on month to month and to be migrated to prepaid. I was offered another contract but demanded that they respect my request. I received an sms on 14th January my account in arrears only to discover they migrated my number to another package. Sent a quote that I never received being on leave and never accepted or signed and invoiced me for migration to new contract.

0
Replies (1)
Vodacom
Vodacom's reply19 Jan 2022, 13:50
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team