1 reviews | Active since Jul 2015
vodacom *****ulantly steels my contract data time
After a lengthily waste of time on the customer care (extreme background noise), no response after 24hrs. I went to Vodacom The Glen, where I had signed a renewed 2 year Wi-Fi data contract in may 2015. My debit has always been (paid) on 10th of each month for past 2 years. 1 June 2015 I received my data as i have over the past twenty five months. July there is no data. Glen branch (very helpful) called accounts dept (Spoke to Innocent). He said the data had been loaded around 3:45am on the 1 July 2015. The Glen branch showed my June carry-over only, and said that if my new data had been loaded it would have reflected on their system, which it does not.<br> Vodacom online + Wi-Fi shows progressive volume usage over years. Mine has been 49. something for last week of June (or longer) I have snapshots of almost every day usage, Wi-Fi is still on 49.21. So Vodacom, what have you done with my data and why no follow? It would seem you are in breach of contract. I paid you for something you have not delivered and it is YOUR responsibility (and cost/time/itemized billing) to prove me wrong. I work with legal cases online, I need my data, Whats so difficult?
Thank you for taking the time to raise your complaint with our team. My name is Waseema Martin and I will take ownership of this and my objective is to turn your complaint into a compliment and I'd like you to help me with this. I will be in contact with you regarding this matter in order to resolve or address.
Thank you for taking the time to raise your complaint with our team. My name is Waseema Martin and I will take ownership of this and my objective is to turn your complaint into a compliment and I'd like you to help me with this. I will be in contact with you regarding this matter in order to resolve or address.
