1 reviews | Active since Jul 2018
Vodacom *****ulant upgrade calls
Vodacom operator called to upgrade my contract, now I received a bill of R3490,69 after I had average bill of R700 for the last 5 years. The upgrade was supposed to also include 2 GB of data per month but now still the same 500mB I always had. I was not notified that my Data was running out and that out of bundle rates was applicable and the new upgrade is not was discussed over the phone. The call center is adamant this has nothing to do with the upgrade.
So now I am out of pocket for this amount and have a new useless contract with the **********. How do I get out of this Faudulant contract.
This is how they cheat you and hide behind useless call center operators making it impossible to reason with them.
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
