VODACOM *****ULANT UPGRADE

On 12 December 2017, I went to Vodacom Gezina, Pretoria to enquiry about Data upgrades on my tablets. The lady informed me that my contracts only expire July & October 2019. With a shock I told the lady that I received a call from a male from VODACOM DIRECT but I cannot clearly remember what the call was all about. The lady looked on the computer and informed me that I received the call during July 2017. The main contract on my cell number expires October 2019. 3 of my tablets expire July 2019 and the 4th tablet expires October 2018. I haven’t received any benefits of the upgrades that were done during July 2017. I did not received new devices, not more data or more airtime – absolutely nothing!! The mayor problem I am currently sitting with is I cannot upgrade until 2019. Who will upgrade on a contract and will be satisfied by not receiving new devices or better benefits?? This is ridiculous. I am so frustrated with this matter. How stupid can you be!!!!!!!!!!!!! I phoned VODACOM call centre on 13 December 2017, requesting a recording of our July 2017 conversation. The call was logged and I received a reference number REF 1-34 1 ********** 1543. The male said that somebody from VODACOM will phone me. I am still waiting for this somebody to phone me. On 16 December 2017 I received a sms informing me that the query has been closed. No explanation was given or received and I am still waiting for somebody from VODACOM to phone me. On 20 December 2017 I once again phoned VODACOM about the outcome of my query. The lady promised me that she will phone me the following day. I am still waiting for this lady to phone me. I have the contracts on the tablets since October 2014. The contracts have already expired on October 2016 and from thereon they are running on a monthly basis that suits me extremely fine. I can then upgrade when it suits me and I can decide if I want to upgrade with more data or a new device. I only go to Vodacom Gezina, Pretoria when I want to upgrade because the staff is extremely efficient and they assist me with the available products on my upgrade. I hereby request VODACOM to provide me with copies of the written contracts with my signatures where I have signed the contracts for these upgrades that were made during July 2017 and also provide me with proof that I have received new devices as well. VODACOM, I am not going to phone you again to explain my story over and over and nobody has the damn decency to phone me to sort and solve my problem. I am so disgusted in VODACOM. I really am really fed up for VODACOM for ignoring my complaint. I WANT MY CONTRACTS TO BE CANCELLED WITH IMMEDIATE EFFECT VODACOM.