Vodacom *****ulant sim swop

My first month back with vodacom as a private client and I've already hit problems. Someone within Vodacom tried to do a sim swop on my line. When doing a sim swop it usually takes about 24 hours but the old sim still works, not so this time. It took only a couple of hours. I called 082111 and a forensic guy called me back. The transaction was reversed, but my line is still blocked as it is under investigation. This happened on the 27th November, today is the 30th November and my line is still blocked. When I call 082111 I am told I need to call a land line number. I am at home and my cell is my only line. Vodacom has made no effort to make an alternative arrangement or even keep me updated on what is going on. I am seriously think of moving to another service provider if this is the service I am going to be getting. VERY UNHAPPY CUSTOMER!