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Nompumelelo N

1 reviews | Active since May 2022

05 May 2022, 17:58

Vodacom =**********

Last month I found out that someone took an iPhone contract using my details and I visited Vodacom shop and explained that I ddnt signed up for that contract and the only thing they said is that the contract was taken in Vodacom Rusternberg they going to log a complain its gonna take time.Last month debit order was R288 and now it's gone up to R1300 on Tuesday they gave me the 082135 number to call I took me 20mins to speak to a consultant and she was very rude to me.Can you please cancel this damn contract because whoever did it is enjoyed my hard earned money and I am suffering.Vodocom vodacare,Dealer id:31826,created by:KGAFELAO,Sales Agent:Bothah05

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Replies (1)
Vodacom
Vodacom's reply06 May 2022, 07:55
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team