MS
Marius S
1 reviews | Active since May 2019
22 Dec 2021, 09:53
Vodacom **********
I am a RED client with Vodacom who pays upwards of R2200 pm for my two contracts with Vodacom. it has become clear to me that I have received a recycled number and did this number have various subscriptions. the result of this is that I am being bombarded with calls and sms's from various law firms and debt collectors looking for the previous owner of my number. Furthermore my airtime balance keeps being deducted because of these subscribtions that I am not even aware of. being a RED customer and paying the amount I am paying each month I truly find this as uneceptable business practice from Vodacom.
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Replies (2)
Vodacom's replyOfficial
22 Dec 2021, 10:53Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply22 Dec 2021, 10:53
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
MS
Marius S's updateReviewer Update
22 Dec 2021, 10:58You can contact me via email ***
MS
Marius S's update22 Dec 2021, 10:58
Reviewer Update
You can contact me via email ***