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Ateeyah D

1 reviews | Active since Jan 2021

21 Mar 2021, 21:27

Vodacom **********!

I recently received a call from vodacom last week where they presented me with a scheme in which I could receive 15gb data for R299 or something like that. At the time I was busy I told them to call the next day. The next day the lady calls and presented the scheme again I then declined it and cut the call. During the weekend I then went to a vodacom store to get a contract for a laptop. I was then told that the scheme I was presented with was pending! Even though I declined it. I then called the customer care line and no one was helpful at all I requested the call records! And nothing!!!! Vodacom this is not the first time!!!!! Vodacom is the worst service provider! They are not professional and extremely rude!!

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Replies (2)
Vodacom
Vodacom's reply22 Mar 2021, 08:08
Official
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team 
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Ateeyah D's update22 Mar 2021, 08:23
Reviewer Update
Please do not tell me to beware of phishing schemes when vodacom themselves activate things when clearly people say no! Your call center is the worst! And I know it was vodacom themselves that is why the consultant at the store told me this seem to be pending!