1 reviews | Active since Jan 2019
Vodacom **********
Recently took out a contract with Vodacom Middelburg, Midwater. This was for a sim-only data deal which I took on the 14th of November. I used the service for a day & established that this was the work internet deal I've ever taken. The internet kept falling out & upload & download speeds were beyond poor.
Upon calling the store to arrange cancellation they informed me that only the manager could assist me & she was away on training. Mind you there is a 14 day window for cancellations. They were more than happy to give me the contract without the managers presence yet to cancel it now requires the managers input. The service was horrible & the lady I spoke to called Andrea was rude & unhelpful at all.
My request is that this be resolved soonest as I am willing to sponsor a front page ad on the local newspaper to share my exact experience I've had with this business.
Two months later & the contract has still not been cancelled. My account is still being debited monthly & no feedback whatsoever regarding this issue.
My biggest issue is the false information from the store. Why would they say the contract is cancelled only for me to find out that it has not been cancelled? The business ethics are beyond broken & no effort is being made to keep me posted on this issue.
Again this is testimony to the level of customer service the public can expect from Vodacom.
Two months later & the contract has still not been cancelled. My account is still being debited monthly & no feedback whatsoever regarding this issue.
My biggest issue is the false information from the store. Why would they say the contract is cancelled only for me to find out that it has not been cancelled? The business ethics are beyond broken & no effort is being made to keep me posted on this issue.
Again this is testimony to the level of customer service the public can expect from Vodacom.