nM
nombulelo M

1 reviews | Active since Feb 2018

12 Feb 2018, 12:55

Vodacom **********

Last year 2017 begining of the year, Vodacom started debiting me for varying amounts ranging from R500-700monthly, about 3-4months. I called them to querry the matter and told them i dont owe them, i don’t even have a Vodacom number nor fone, they stopped.

To my suprise this year when trying to buy a house, they have listed me under credit bureaus. I called them to clear that, they said I should go write an affidavit at the SAPS and i Did, i sent them the documents too. Even today i am still waiting on them and no one is getting back to me with any information, worse they dont have a fone line to call them on unless you are their client.

I have been making endless follow ups with no success.

This is painful and sad...

Peter i need your help

0
Replies (2)
Vodacom
Vodacom's reply12 Feb 2018, 13:15
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

nM
nombulelo M's update12 Mar 2018, 16:04
Reviewer Update
Thank you