RH
Raeesa H

1 reviews | Active since Dec 2014

08 Jun 2017, 19:27

Vodacom **********!!!!

<p>I called to cancel my contract and was offered a retention contract offering me airtime and data. I then accepted the offer. But when it came time to deliver on the contract the agreement suddenly changed. when I called to query this it went from person to person and nobody could help. I requested for the call to be listened to and this seemed like I was asking for the possible. I got told various stories from various agents with no ownership. one agent even told me it will take 4 MONTHS for feedback in the call. Eventually I said I want the contract to be cancelled which was another hassle to do and suddenly the results of the call was available. According to the results what I was offered was not the case. when I requested for a copy of the call as per my consumer Right I was told more stories. I Would not recommend you do business with Vodacom if this is the service you get!!</p>

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Replies (1)
Vodacom
Vodacom's reply09 Jun 2017, 07:12
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team