Vodacom *****/****med

On the 23th of September 2021 someone used my information to open a contract with Vodacom Pavilion branch in Durban . I only found on the 27th when money was debited from my account . I went to the Bluff branch to report the matter on the 28th of September of which i was asked to submit an affidavit and my ID and both would be submitted to the ***** department and the contract would be cancelled and the reference number would be sent to me via email. I waited for the reference number but never received it on the 30th of September I then went to the Pavilion branch of which I was asked to start the process all over again of which i did and received a reference number *** . I was informed that this matter would be sorted within 14 days but to my suprised this morning , i have received an invoice to pay for this contract month end . Of which means this contract is still not cancelled. I am still stuck with a debt that I have not taken . I am not only fuming but also very disappointed that they have not taken this matter seriously as my life has been messed up due this contract.