Vodacom *****s

I had a fiber installation done 2 months ago. After numerous calls to Vodacom to get this activated, nothing has been done to date. I keep getting told that someone will call me to get this resolved. No one has called me. They now want to bill me for a service that i am not using. My numerous calls have amounted to nothing as their customer service team doesn't know what they are doing. Every time you phone, there's apparently no supervisor or manager on duty. This is ridiculous and i refuse to pay for something that i am not using. Vodacom's tactics amount to *****. they need to review their customer service department. During my last call i was told that i was active on the service on the 13th of September. The service has never been active so Vodacom needs to explain to me how i could have been active on an internet connection that has never connected to their service and the fact that i was at work at the mentioned time. The router is stil not activated. Its something they are not understanding. This is the worst service i have ever received from any company.