1 reviews | Active since Dec 2016
Vodacom: *****ently signed up to contract, cancelled within 5 days but still paying for it more than 1 year later
I was *****ently signed up to a vodacom contract by a call centre agent. She told me that as a valuable client they were reducing my data rates and would offer me a free wireless modem. I told her I already had a contract for a wireless modem and wouldn't need one. She rep**** it always good to have another one. I kept asking her so will my current billing for my vodacom cell contract + wifi modem contract be less with these reduced data rates. She said yet. At no point was I told that I was in fact signing up for a new contract. Only when the modem arrived did I realise that it was in fact a new contract. I immediately called Vodacom. I was told that it was no problem to cancel. All I had to do was return the modem and then call again to cancel. I did both of these things. This was September 2016. I have since called the Vodacom centre over 5 times. On two occassions I was told it was cancelled and I would get a confirmation of this through an sms and a reference number. In addition to the call centre I've gone into a store (guess what you have to call the call centre we can't help), I've raised a complaint via Facebook and via Twitter. I've also twice told call centre agents who have called me that I want this resolved. One hung up on me. I've been routinely billed and debited for this modem for over a year. I want to cancel this for good and I want to be reimbursed for all the money that I've paid - money that I'm paying for absolutely nothing!!!
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
