VODACOM *****ELENT CONTRACT

I have been unable to close a contract that was **********ly opened on my name since 03/07/2015, even though having followed the protocol as per instructed by Vodacom, now I have been handed over to collections as I am in default as Vodacom has no record of my report of a ********** contract, and have now been informed by Mall@Reds branch that I have to sort this via customer queries two months after the incident happened, even though I was informed by Vodacom Mall@Reds that all the required documents was forwarded by themselves to Vodacom headquarters on 05/08/2015.It is clear that Vodacom was negligent when entering into the contract. Vodacom did not confirm the FICA documents provided. Vodacom was informed of the matter but did nothing about it but to hand me over to debt collectors. Their handling of the matter is truly pathetic.