1 reviews | Active since Apr 2020
Vodacom *****elent activity
On 25 APR 2020, my wife informed me that her Vodacom airtime seems to be disappearing for no reason. Then we checked through Vodacom website accounts option, where we found out that she has been charged R10 per day for “Vodacom add to bill charge” We could see history up to 26 January 2020. Confirmed that this unknown charge was since 1 Feb 2020. Then out of curiosity, I went on to my number to check. Then found that I also have been charged R10 per day for “Vodacom add to bill charge” Even from 26 January 2020. Couldnt retrieve further but probably even before. I wanted to check but could not get details past 26 January 2020. My wife also notified me, thinking back, last year she had similar problems back then where her airtime were disappearing without a reason. After googling for solutions, we messaged 31050 “STOP ALL”. My number got a sms saying that “You have been unsubscribed from “VIU Premium” with effect from 2020/04/25. My wife got a sms saying the same, unsubscribed from “Hooked” and “Go Down” We both never have subscribed to any of these. In total if it was R10 per day, its more than R900 per number for the 3 months (FEB,MAR,APR) that has been deducted without any of our permission. For my number, i don’t even know when the deductions started. Please provide detail itemised statement for the 2 numbers for past year so I can check exactly how much in total were deducted unknowingly and Vodacom to correct this **** and reimburse. I have been a royal Vodacom customer for more than 10 years and such event never happened before. It is actually very disappointing.. Please see to the problem and advice on the way forward Thank you. I have also reported and emailed vodacom ***** dept, but also posting here to speed up the process
