Vodacom *****/Dispute Case

Vodacom sales and dispute resolution is bad and inefficient. Sales open accounts without doing authenticating documents for *****, legal team does investigation without talking or giving feedback to the complaint. I have disputed the account that Vodacom alleges it is under my name Ref number EC-1KKU-3RQ4UE . See correspondence below:

1. Afternoon Kindly help me remove my name at credit bureau, i have done credit check and it reflects me owing Vodacom R2896.01. I last have vodacom account around 2007, since then i have been using MTN. The account that was open in 2018 Jan 18, it was *****. Kindly send me a prove that could used that i had done wrong , but Vodacom did not do diligent job in verifying there client for opening the contract. since 2004 my residential address did not change, my work number it has not changed from being ********** 205 Regards Ephraim Moeketsi

2. Good Afternoon

I would like to followup on my dispute lodged with vodacom on 30/07/2018. Financial institutions are unwilling to assist me due to this credit record.

Kindly speedup the feedback,including clearing my name with the credit bureaus

regards

3. Good Day Ephraim

We acknowledge receipt of your documents ,copy of ID and affidavit. The matter has been sent to our forensics department for investigation, feedback will be provided within 7-14 days.

Regards, ***** Team

A copy of your ID document/card An affidavit stating the situation, signed with three specimen signatures Your contact details, including a number where we will be able to reach you at. We kindly ask you not to phone into a Vodacom contact centre regarding this dispute, as only the ***** consultant allocated your request will have any information for you. We thank you for bringing this to our attention [image] This e-mail is classified C2 - Vodacom Restricted - Information to be used inside Vodacom but it may be shared with authorised partners. This e-mail is sent on the Terms and Conditions that can be accessed by Clicking on this link https://webmail.vodacom.co.za/tc/default.html "