Vodacom ***** Wasp **** cost me R7000

On the 29July 2020 att 10:50, I phoned your helpline to ascertain why my vodacom airtime keeps on running out. I was told that I was subscribed to two things(I don't even know what they are) One called squaremhooked and another Do Not Expire since 15June last year, and that from my airtime R17 day has been subtracted. I have NEVER subscribed or even heard of these programs, and I phoned back and spoke to Thembi who escalated it and told me I would get a full refund. Subsequently I went online to find out about these programs, and to my shock discovered that this **** had been going on for years, with others reporting the same thing happening to them. I also made the sums, from 15 June 2019 (in fact the first consultant said it could have been earlier) until the 29 July 2020 when I found out and had these things blocked, I have lost R6970! That doesn't even include all the extra charges for constantly replenishing my airtime. I have since been in contact with vodacom, who have as a "sign of goodwill"claimed to have added R480 .That leaves R6490 i have been de*****ed of. Vodacom has allowed a third party to effectively help themselves to my money. How is this allowed to carry on?? Vodacom is fully aware that this is happening. I expect a full refund.