MM
Muhammad M

1 reviews | Active since Nov 2018

15 Nov 2018, 18:21

Vodacom *****, "Vodafone Live" and "Entertainment Services"

I have been a vodacom contract customer for almost 10 years. Sadly it is only recently that I checked the accuracy of my bill. It seems I am another victim of the vodacom ***** system of "Vodafone Live" and "Entertainment Services" on my bill.

The website only allows me to access my accounts till December 2017, but the following ********** debits have been made to my account by vodacom since then under the guise of "Vodafone Live" and "Entertainment Services". I have never subscribed or requested such a service and demand an investigation and reimbur*****t for all of the following and any previous ***** arising, along with all my previous invoices.

December 2017: R136.09 January 2018: R171.17 February: R363.48 March 2018: R390.42 April 2018: R387.92 May 2018: R404.55 June 2018: R394.15 July 2018: R387.35 August 2018: R404.55 September 2018: R387.15 October 2018: R95.70

0
Replies (2)
Vodacom
Vodacom's reply16 Nov 2018, 08:16
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team
Vodacom
Vodacom's reply19 Nov 2018, 13:09
Official
Dear Customer,

Kindly note that  we have received your posting. 

We have noticed an earlier (related) posting via Facebook that has not yet been resolved and to which priority has been given. 

Regards
Consumer Website Team