Vodacom ***** Unit is dead

On the 23rd of April someone opened a ********** account in my name and bank account with Vodacom. A debit order went off my account. I immediately contacted Vodacom. Found out where this happened and got the phone number of this new account. I supp**** all this as well as all the other paperwork they required. They have subsequently asked for this again 3 times. It is now a month and nothing has happened. They promise to call and then don't. Apparently it is with their forensic unit who was supposed to call me 6 days ago. Still waiting.