Vodacom ***** still not resolved after 3 months

This is quite a long saga. Someone **********ly opened an account at Vodacom using my details in March 2017. I reversed the debit order in March and thought nothing further of it as I was in the process of changing bank accounts and got no further debit orders. Had a few confusiong calls from Vodacom wanting to discuss my account, and when I said I didn't have a Vodacom account, that was the end of the conversation. In November I received a Final Demand letter (my first correspondence from Vodacom). I submitted a ***** Dispute (with Afidavit; ID and 3 sample signatures) to Vodacom on 24th November 2017. They confirmed receipt automatically on the 24th and assigned reference number EC-0C50-2WYFGL. Then on 8 December 2017, I got a response from Thabo (surname not given) acknowledging receipt of my Affidavit and ID and saying they would investigate and give me feedback within 7 to 14 days. I emailed again on 15th January 2018 as I had not heard from Vodacom again - I still have not received a response. I have no contact number for anyone at Vodacom and no-one is responding to the emails. I then got handed over to lawyers on 13 February - I contacted the lawyers, told them the whole story. They contacted Vodacom and said they had confirmed it was ***** and the lawyers would be stopping proceedings on their side. They could not give me any written confirmation of this. I checked my credit rating this morning and it has gone down 55 points since last month as the Vodacom account is now listed on my credit rating as an unpaid account.

I contacted Vodacom this morning (note that I do not have a Vodacom account and these calls are costing me as I need to phone Johannesburg numbers) only to be told that nothing has been done on my ***** dispute lodged on 24 November - the call is still open. I was told that this would now be made prioirity - not sure if this will make a difference as I was initially told the dispute would be resolved in 7 to 14 days and we are now going into the fourth month!!! I was also told by the agent this morning that he would email me - I haven't received anything yet.

I am at my wits end as I have no Vodacom contact and it seems like nothing is being done! Please help?!