Vodacom ***** reported and vodacom is not helping

<p>I had 2 contracts taken **********ly under my name and one of my contracts **********ly upgraded. I contacted vodacom to report and request the handsets to be blacklisted. A month later I had not even gotten an acknowledgement of my emails to their ***** analysis department. I emailed affidavits, certified ID copies but no response. I called the call centre and they said no one had logged my issue in their system. I asked them to then log it, I have not gotten a response till this day but vodacom is deducting +-R4000 from my account, causing a lot of inconvenience. Someone please help</p>