1 reviews | Active since Apr 2012
Vodacom ***** reported and vodacom is not helping
<p>I had 2 contracts taken **********ly under my name and one of my contracts **********ly upgraded. I contacted vodacom to report and request the handsets to be blacklisted. A month later I had not even gotten an acknowledgement of my emails to their ***** analysis department. I emailed affidavits, certified ID copies but no response. I called the call centre and they said no one had logged my issue in their system. I asked them to then log it, I have not gotten a response till this day but vodacom is deducting +-R4000 from my account, causing a lot of inconvenience. Someone please help</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom contacted me shortly after this and told me they are investigating and the case would be resolved after 7-14 days. Theuy asked me to email the documents that I had already emailed a million times and I did. I emailed to a guy by the name of Dane Larson. There was no ackowledgement of the documents. I called the call centre, I was put on hold for almost an hour only to be told they have 'escalated the matter to forensics department), I've heard this escalation story a billion times already, everytime I call the call centre, I get told the same think. I contacted Dane Larson asking for feedback but got a cold silent treatment. Deducting +-R4000 from someon's account is not acceptable as this cause a lot of inconvenience with debit orders bouncing and having to make ends meet each month. Vodacom, can you do a reoutable thing and trat your customers with care and dignity.........your customer service is totally not acceptable.
Vodacom contacted me shortly after this and told me they are investigating and the case would be resolved after 7-14 days. Theuy asked me to email the documents that I had already emailed a million times and I did. I emailed to a guy by the name of Dane Larson. There was no ackowledgement of the documents. I called the call centre, I was put on hold for almost an hour only to be told they have 'escalated the matter to forensics department), I've heard this escalation story a billion times already, everytime I call the call centre, I get told the same think. I contacted Dane Larson asking for feedback but got a cold silent treatment. Deducting +-R4000 from someon's account is not acceptable as this cause a lot of inconvenience with debit orders bouncing and having to make ends meet each month. Vodacom, can you do a reoutable thing and trat your customers with care and dignity.........your customer service is totally not acceptable.