1 reviews | Active since Mar 2018
Vodacom *****?? Or can it be staff working at Vodacom???
My Vodacom account has gradually increased over a number of months. Unfortunately I have only realised it a couple of months ago so not sure actually how long it has been going on. We are talking thousands of Rands in the last 4 months alone!! When I eventually got an invoice to see what was going on(I had to actually register on their website to get an invoice) I saw a billing for Vodafone Live, which I have never asked for. On the 1st of February I went to Vodaworld to actually cancel my contract and to find out what the hell Vodafone live was that is now on my account. I was told it is things that I have subscibed to, which I have never done. He then said when you use your phone to google it could be that I clicked on some link "accidentally" which activated the subscriptions!! He then proceeded to unlink all the subscriptions for me and cancelled my contract. Last week I loaded airtime of R110.00 which lasted exactly 2 days. I work from home and use my fiber to make call(as it is free) and also to onto the internet. When I phoned to find out why has my airtime dissapeared the lady said that I am subscribed to some Wasp service. I have not used the internet on my phone at all to have been able to "accidentally" subscibing to things. She then said it must be that the guy at Vodaworld obviously never unsubscribed me. The at end of Feb a debit order again came off my account for R3400+/-.!!
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
