1 reviews | Active since Feb 2017

02 Sept 2022, 09:08

Vodacom ***** on my contract

Good day. I need help. On 1st of Aug22. Vodacom add numbers on my contract without my permission. I phoned Vodacom. They flag my line. Phoned the ***** department send all papers to them as asked. On the 2nd again another number was added without my permission. Did the same again. Its going on now for a month. Contacted the ceo of Vodacom via mail. I also stopped my debit order on the 26 of August. On the 1st of Sep they took R4300 from my account. I did go and pay R1110.74 what is mine. I went to the bank this morning 2nd Sep and reverse and ask to stop the debit order again. The lady from Vodacom said I need to this as I am going to have problems from Vodacom to fix my account. I need this to be solved asap.

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Replies (1)
Vodacom
Vodacom's reply02 Sept 2022, 10:11
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team