Vodacom - ***** on account

On 15 December 2022 an amount of R315.03 were deducted from my account. After phoning the call centre to query it seems like there was ***** on my account. An Alcatel router with a TV was bought on my account for delivery that was not even my address. Jonathan(at call centre) suggested I send through an e-mail to the ***** disputes and logged it ons his side with ref ***. I've send the e-mail to ***. But with no reply or reference number. On 3 January 2023 an amount went off again together with my monthly subscription fee. Phoning the Call Centre again and spoke to Sam and I explained the problem. On the same day I spoke to Alicia which said I must send a form of complaint to *** which I did as well. The ref I received was *** Again I phoned the same day and spoke to Lenise - she said I must fill in a ***** dispute declaration and e-mail it also the to ***. za. and that she'll get back to me again later that day - but never did. I goggled and gold hold of the ***** dispute declaratino form, filled it in and send it through with my ID and 3 signatures to the *** On 4 January 2023 I phoned again and spoke to Nicky. She could see there was a query logged but no feedback. On 9 January I phoned again and spoke to Jonathan. According to him it must not take that long to get back to me. Everytime I have to phone. Nobody gets back to me. I want this solved before the next debit order date as I am not going to pay for this ********** act on my account.