Vodacom ***** of 10 million impact on a customer

Internal ***** has caused my phones to be blocked, Vodacom failing to resolve the matter they have blocked my phones for non payments. Bill of R7300 which aint mine, Upgrade was done on my excisting contract for iPhone 6 128 on the phone by their consultant, which they failing to resolve. they are aware is ***** but for them to reconcile the account, credit the right amounts has been hell since February 2015. NOw they blocked all my forms of communication for their incompetency, NCC refered me to icasa and icasa is referring me to NCC, all that is left is 702 or daily sun or maybe a bill board. travelling to Vodacom monthly with a cost of R200 per trip since. Debit order of an extra R1000 on my account. all I am awaiting is someone to call me which they cant due to blocked lines. I am a gold customer who had 9 lines with Vodacom. Now I learned never trust loyalty still exist.