Vodacom ***** not cleared after 10 months

Vodacom managed to open a contract **********ly using my name on the 25th of May 2018 for iPhone X, *** as per details I got at Makro yesterday.

To my knowledge, this is suppose to have been cleared by Vodacom ***** department. Last year - I got calls that my Vodacom contract did not debit. It was very strange since I did have a contract with them, however I was advised on the phone that I need to log a ***** dispute. Which I did - on the 7th of September 2018 - I sent the documents to their ***** Dispute Department and got ***** Reference Number: EC-1KNJ-361RU8 thereafter I received and sms: "***** Confirmed" on the 8th of October 2018.

The reason why I wrote this is because yesterday, 4 August 2019, 10 months after the ***** was confirmed - I went to Makro to open a Vodacom contract and I was told I am declined because I have an existing contract with Vodacom of which by my knowledge should have been cleared.

@HelloPeter - how do I report this with Consumer Protection, Credit Ombudsman, RICA because Vodacom managed to open an account without following proper verifications of my details? I don't know what's the impact of this now on my credit score - perhaps I need to get a credit report and check whether Vodacom listing this failed debit orders or not.

@Vodacom - when will this contract be removed or what needs to happen next since I cannot buy anything from you because of a ***** or ******** case?

This is totally unacceptable and bad service at its best.