Vodacom ***** Masters

Vodacom listed a account against my name which was not mine in the first place. In 2018 a ***** case was opened as it appeared on my itc. Vodacom was going to rectify this... 2 years later when I am trying to purchase a new house it still reflects on my name. I contacted vodacom on the 29th of September and they said that they will change this on the bearau but as this takes 21 working days and my offer to purchase expires on the 16th of October they will send me a settlement letter within 48 hours. It is now 11 days later, 4 requests and 4 call back requests from supervisors and I still don't have my letter. Vodacom does not care if me and my family lose our house because of their mistakes. Worst company ever!! They should change their name to vodacom destroying and *****ing people's lives!!!!