Vodacom: ***** Investigation

I do not even think 1 star is fair. I would give -10 stars. I have never been so disgusted with the service at Vodacom. I raised ***** issues with them after my mom took her phone in for assistance to a Vodacom store at Westgate and billing after years and years of constant usage went through the roof. After I asked for an investigation, they denied wrongdoing. I escalated this with a senior manager, and they ignored me, did not respond to me in any way and then without warning handed the account over to debt collectors. Vodacom, you are without integrity, your service is appalling.