Vodacom ***** Insurance

No I see what Vodacom has done,  they have cancelled the below policy as per the previous Hello Peter Complaint and just transferred it to the other contract I have with them. 

I would like a full credit on my account on the number of ***.

Previous Hellopeter complaint below: (this is also not sorted) 

I have send an email on the 31/12/2018 to cancel the laptop insurance that is on the account. This should have been cancelled 2 years ago when I upgraded from the tablet to a phone. On numerous occasion I have requested for the insurance to be cancelled as I have my own insurance and that I previously had an issue with the insurance that Vodacom sells on your upgrade. I rep**** the same day to the email from Vodacom Customer Care Reply - Authentication Response. And again I got an account last week with the insurance on it again. I want this cancelled and refunded for Januarie 2019.

Good day,

Eventually after more than a year I got a phone call from Vodacom.  Unfortunately I didnt take down the persons name. I am very upset with the way he spoke to me and that he just didnt wanted to listen to my complaint.  He just said that he is going to send an email and they will get back to me.  Today again I received 2 sms stating that my account is in arrears and I need to make payment arrangements.  

Can my account please be credited with the money that my account is charged for every month.  i think that Vodacom is *********** with any clients account. I have been struggling to get the insurance cancelled from the one contract ***) and from my contract ***). 

I have done about 2 upgrades on the number *** and made numerous phone calls an send emails to the customer call center with no luck.  I have upgraded *** in 2017 at the Grove mall and did not agreed to insurance on my phone as I have my own personal insurance.  This is not the first complaint that I lodged in regards to the cellphone insurance. 

I am very unhappy with the service from Vodacom and I am at a decision that I am going to cancel my contracts and go to another service provider.  I pay a lot of money every month to Vodacom only to get **** service from Vodacom.  I am going to lay a complaint by the Communication Ombudsman and short term insurance and I will open a ***** case by the Police and go to the newspapers with my complaint if I do not get an answer by close of business today. 

Kind regards

Roeline Kotze

I received a phone call from Vodacom in regards to the complaint on the insurance on the *** number and I am still waiting for the email that they would have send to *** to send them the proof of my personal insurance. I still did not get any feedback on the insurance that is on the *** number. 
My contract for the *** number is almost due for another upgrade and this is still not sorted.  I want the insurance money that have been charged on both the above mentioned contracts to be refunded on my account.  Vodacom keeps on informing me that my account is in arrears due to the insurance that have been added *****ently onto my accounts.  I have been struggling to get these insurance cancelled the one from 2015 and my argument is that Vodacom do not have the authority to add insurance to my contract if I did not agree to it as i have my own personal insurance on my phones with Click 2 Sure.  
I need an answer by today in regards to these credits on my account.  I am really fed up with Vodacom and I am surely looking to go with another service provider or cancel all my contracts with Vodacom due to *****. 

Today is the 4th June 2019 and still no reply from Vodacom or there Insurance company.  As promises I would have received an email from them in regards to the insurance that I am struggling to get cancelled.  Today I tried phoning them as they switched off my line today due to outstanding payments.  I have paid R700.00 on the 03/06/2019 and another R564.00 today.  After 4 phone calls to 135 and them transferring me from the accounts department to the customer care department to complete a dispute in regards to my account.  Still no luck and the phone got dropped 4 times.  I am at wits end with Vodacom in regards to my account and the ********** insurance that they keep on charging on my accounts. 

I had an issue with there insurance a previous time when I did an upgrade and my insurance was never processed.  And now they invoice me every month for insurance that I did not agreed upon.  This is really bad service from a service provider.  I am looking at cancelling my contracts with Vodacom and get another service provider that is competent with what they bill their clients and that has a customer service department that actually service the clients and not just ignored them. 

I will add a Hellopeter complaint every week until I get an answer and my account is corrected.   My following step is to lay a complaint by the communication ombudsman and short term insurance ombudsman.  I will keep on with my complaints until someone that is competent sort this complaint out.