Vodacom ***** in Upgrade Department

Vodacom ***** in Upgrade Department

I had closed off all my vodacom contract by end of August 2018, started receiving invoices for devices I did not authorize in October for quite substantial amounts, contacted *****s division received appalling service from the person who assisted who was questioning my ********** claim and decided my claim was invalid due to details being the same as initial contract. When I continue enquiring received a call from legal department who mentioned they think the misunderstanding came from on my side saying I did not authorize a new contract and on the system it was showing as an upgrade to an existing contract hence why details are the same I was told matter would be resolved from there yet it was not. Further deductions continued on my accounts to higher values than before. Vodacom has a ********** upgrade division and refuses to acknowledge it nor to fully investigate when customers have disputes I am utterly appalled at the service received and shocked that 4 months later I’m still getting deductions and this matter is still not resolved. Vodacom stop ******** customers! Why keep our information on record when we no longer have contracts with you when it ends up in the hands of ********** within your company!